DELIVERY AND SHIPPING
For US orders:
Standard shipping: 7-15 business days
Expedited shipping: 3-5 business days
For EU orders:
Standard shipping: 6-15 business days
Expedited shipping: 3-5 business days
cancellation
We accept the cancellation of orders before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returning products. Customers have the right to request a return within 14 days of product delivery.
To qualify for a return, your item must be unused and in the same condition as the item you received, and it must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please ask our customer service to make sure that you are sending the package to the correct address.
Remarks
Custom-made items or personalized items are not eligible for a 14-day refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should be based on the express company you choose.
If, for our reasons, the goods received are damaged or incorrect, the consumer is not obliged to bear the shipping costs for this reason.
There is no restocking fee charged to consumers for returning a product.
Refunds (if applicable)
Once your return has been received and checked, we will email you a confirmation of receipt, and we will notify you that your refund has been approved or declined. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.
Late or missing refund (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for the refund to be officially issued. Next, please contact your bank. Refunding the booking usually takes some time. If you have completed all of these processes but have not yet received a refund, please contact us at ：myiaurservice@outlook.com.
Please contact our customer service at myiaurservice@outlook.com.com for the return address.
Standard shipping: 7-15 business days
Expedited shipping: 3-5 business days
For EU orders:
Standard shipping: 6-15 business days
Expedited shipping: 3-5 business days
cancellation
We accept the cancellation of orders before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returning products. Customers have the right to request a return within 14 days of product delivery.
To qualify for a return, your item must be unused and in the same condition as the item you received, and it must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please ask our customer service to make sure that you are sending the package to the correct address.
Remarks
Custom-made items or personalized items are not eligible for a 14-day refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should be based on the express company you choose.
If, for our reasons, the goods received are damaged or incorrect, the consumer is not obliged to bear the shipping costs for this reason.
There is no restocking fee charged to consumers for returning a product.
Refunds (if applicable)
Once your return has been received and checked, we will email you a confirmation of receipt, and we will notify you that your refund has been approved or declined. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.
Late or missing refund (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for the refund to be officially issued. Next, please contact your bank. Refunding the booking usually takes some time. If you have completed all of these processes but have not yet received a refund, please contact us at ：myiaurservice@outlook.com.
Please contact our customer service at myiaurservice@outlook.com.com for the return address.